Support

Stuck, found a bug, or have an idea for your Dots? Write to us at greensellcontact@gmail.com. We usually reply within two working days. Telling us your device model and username (Settings → Account) helps us help you faster.

Restoring purchases

Bundles you bought are tied to your Apple ID or Google account. Open the Shop and tap Restore purchases, or go to Settings → Restore buys. If you play on a new device, sign in to the same Dotties account first.

Keeping your progress safe

You start as a guest. To back up your god level, perks, currencies and hats, go to Settings → Account and sign in with Apple, Google or an email link. Signing in on another device brings your progress with you. Your worlds themselves are saved on the device.

Deleting your account

Go to Settings → Account → Delete account in the game, or follow our Account Deletion Guide. This removes your cloud save and profile.

Refunds

Purchases are handled by the App Store or Google Play. For a refund, use reportaproblem.apple.com (iPhone and iPad) or your Google Play order history (Android).

Privacy

See our Privacy Policy for what the game collects and why, and our Terms of Use for the rules of the game and its purchases.